We have a 14‑day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at duankun823@gmail.com. Please note that returns will need to be sent to the given address. We will assign a suitable return address depending on your location. We will provide return details & instructions via e‑mail.
If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at duankun823@gmail.com.
**Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.**
**Exchanges**
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do however offer assistance for size‑related exchanges in some situations, please e‑mail us if you do not fit the product you ordered and we can see what we can do. Variant / Color / Product exchanges should be handled by returning and placing a new order.
**Cancelation**
Cancelations cannot be guaranteed after order submission. Once an order is processed, shipping labels may be generated and goods forwarded within 12 hours after ordering. Once the package is already in transit, the customer should wait till the package arrives, and can then return it to us once the package arrives at their address. We are here to support you.
However, we can sometimes change address details, sizes or variants at the last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice.
**Damages and issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
**Exceptions / non‑returnable items**
Certain types of items cannot be returned, such as custom‑made or personalized products, clearance final‑sale items, and gift cards. Please get in touch if you have questions or concerns about your specific item.
**European Union 14 day cooling off period**
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
**Refunds**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at duankun823@gmail.com.
Registered Business Name: KUN'S ATELIER TRADING LIMITED
Registered Address: RM 13, 27/F, HO KING COMM CENTRE, 2‑16 FA YUEN STREET, MONG KOK, HONG KONG，CHINA
Last updated: October 2026
